The ABC’s of Customer Service
In this one hour webinar Kathryn Hotte from Hotte Training explores what customers expect from us! Customer service equates to customers won and retained. We lose 68% of our customers because they perceive we don’t care for them or their needs. And that is their reality. Everyone is a customer, internally and externally, serving each other and working as a team ultimately increases the quality of service to your customers and they WILL return! In this webinar we’ll:
Review who offers amazing customer service
Understand what customers really want from us
Discover one great way to check for customer service levels
Reviewing the “Do’s and Don’ts’ Commandments of quality service
Understand that a return or complaint is an opportunity
Showcasing ways that you can ‘go the extra mile’ to WOW your customers
Enhancing customer service skills on the telephone.
About your instructor
Having been in the training field for over 16 years Kathryn is passionate about training and not just any training, FUN training. Kathryn has created, developed and facilitated many courses over the years including customer service, communication, recruitment (including behavioural interviewing), leadership, change, project management, performance management, motivation and train the trainer and more.
Specialties include: Retail business operations, customer service training, HR, performance management and soft skill training.